Returns & Exchanges & Refunds Policy

1. We will replace DVDs that have "defects" that are of a technical nature, as long as the issue is reported within 7 calendar days of delivery.  In other words, if the tracking # indicates a delivery of February 1, then Customer has until February 8  to report a technical defect.  The following are NOT considered "defects" (this list is by example and not meant to be exhaustive):
        (a) DVD Player issues
        (b) DVD player compatibility issues
        (c) Mishandling by the user
        (d) User does not like the movie
        (e) User is upset with the Seller and no longer wants the items
        (f) Non-receipt of an item where valid delivery confirmation or tracking methods or other credible evidence establish delivery (or in transit), or Customer has provided false or an incorrect "SHIP TO" address.

2.  Because DVDs can be easily copied, and questions of quality are so subjective, all DVD sales are considered final and no refunds or rebates or credits shall be given.  In other words, we do not want individuals purchasing DVDs, copying them, and then returning the DVDs for their money back.

        (a) Will we refund monies over "quality" issues?  No.  Company does not want to engage in discussions that the "quality" is a 7 and not an 8, or a 6 and not a 7, or a 3 and not a 9. If there is a technical glitch or error, we will replace the offending disc, as long as it is timely reported.  Untimely reported "defects" will not be refunded.  For what is and is not a technical glitch, see Point 1 above.

        (b) Minor defects, issues, errors.  Company will NOT provide refunds where there is appropriate solution for minor "errors". A good example of this involves multi-volume sets.  We will provide replacement or substitute DVDs where in a multi-volume set, there may be duplicate discs.  For instance, a 2 volume set made up of 4 DVDs.  If each case has Disc #1 & 2 and there is no disc # 3 & 4.  In this example, we will send the Customer a new Disc #3 & 4 to properly complete the series.  This is considered a minor error that is easily fixed.  We do reserve the right to have the Customer return the DVDs to us for verification.

        (c) Delivery Refusal.  Company will NOT provide refunds where Customer has refused delivery. The proper method is to accept delivery and request an RMA # in writing.

        (d) Delivery Confirmation. There are no refunds where credible evidence establishes an actual delivery.  For example, Company mails you an item with delivery tracking and the US Post Office shows "delivery".  Customer nonetheless claims non-receipt.  In these very very rare cases, if Customer wants a redelivery or refund, the burden will be upon Customer to submit evidence to Company that the US Post Office erred and there was no delivery.  Such evidence at a minimum will include a letter from Customer's local US Post Office, on their letterhead, stating that although they initially claimed the package was delivered, it was an error.  Company reserves the right to require additional documentation or evidence.

3. Purchase errors may be exchanged for the correct title within 10 days of purchase, as long as the merchandise is returned unopened and with the seal still intact.

4.  Any item returned to Company MUST have an RMA # provided by the company before the item is returned.  Items should still be in their original sealed condition.  RMAs are provided in written format only, along with an address in which the Customer should ship to, and this information is typically transmitted to the Customer via email.  The RMA # must be written on the outside of the package in an obvious way.  If an Item is returned without an RMA #, it shall be refused by the Company and may or may not be returned to the sender.  It may be trashed.  If returned, Customer agrees that we may charge his/her credit card for the cost of returning items without RMA numbers, and such charge shall be NO LESS then $50.00.

5.  There is NO right of cancellation of any order once placed on the website by Customer.  Any cancellation will be at the sole discretion of Company. If Customer refuses delivery, Customer agrees that Company may charge Customer's credit card on file no less then $50.00 if Company elects to re-ship the item.  Customer further agrees that he/she will not be entitled to any refund for any refused delivery.

6.  DVDs may become dislodged during shipment.  We therefore always encourage buyers to take advantage of insurance on their order(s).