Shipping Policies

1.  Items are generally shipped within 24-48 business hours of payment. That is not a guarantee, but merely a general rule we try to follow.  However, dates and times may vary due to carrier shipping practices, strikes, delivery location, time of season, weather, quantity, and particular title(s) you order.  Therefore, there is no credit or refund of shipping and handling charges should a package actually be shipped after the "goal" time.  There will be a refund if a customer selects Priority Mail and we ship Media Mail - the amount of the refund will be the difference between the 2 types of services. There is simply no refund if Customer pays for a certain type of shipping speed (e.g., First Class Mail) and we ship via that method (e.g., First Class Mail), albeit even if beyond the 2 day goal.

2.  Products may be delivered in separate shipments.

3.  Transit times vary but the general ballpark are as follows:
                Media Mail:  4-6 weeks from the moment you place your paid order.
                First Class:    3-9 days             More information about these types of services can be found at www.usps.com.
                Priority Mail:  2-6 days
                Express Mail: 1 day

4.  Business days are defined as Monday through Friday, except holidays (federal, state and company).

5.  Tracking numbers are generally utilized; not always, but most of the time.  When it is utilized, the # will be emailed to the customer via an automated process.  Since the process is automated, we strongly encourage buyers to review their junk/spam folder to see if the automated email was re-rerouted into these folders.

6.  Once we place your item into the shipper's hands (e.g., USPS, UPS, Fed Ex, etc.), we have NO CONTROL over the delivery.  The best we can do is follow the item in transit via a tracking #. Therefore, PLEASE understand the difference between our company, and that of the shipping company.  We do not accept responsibility for packages that:

    (a) Arrive Damaged.  It did not leave our premises that way.
    (b) If an item is established as delivered by the shipper, it will be the burden of the buyer to prove the shipper is incorrect (e.g., letter from the Postmaster on letterhead stating that the online tracking information is outright false).
    (c) Also, if an item shows as in transit via a tracking method, but still has not arrived (regardless of the amount of time that has lapsed).  This means that the shipper lost your package in transit, again, not our fault but is the fault of the Shipping Company.
    (d) Ship or arrive late.

7.  If a Customer errs in providing the correct "Ship To" information, this Company will NOT accept responsibility and will NOT reship another package and no refund shall be given.  If the package is returned to the Company intact, the Company will re-foward the item to the Customer's corrected address, but only after a new flat shipping and handling fee of $15 has been paid. Therefore, Customer agrees in advance, that Company may charge his/her credit card on file, with or without notice to Customer, for this flat fee.  The Company may lower or increase this flat fee at its discretion.  If the package is returned damaged, the Company will replace the items for the Customer, but only after the Customer has paid for the damaged items that he/she want re-sent.

8.  Company reserves the right to ship any item to the "BILL TO" address provided by Customer.

9. Customer's refusal to accept delivery will result in no less then a $50.00 charge to customer's credit card on file if Company elects to reship the item(s).  If Company does not re-ship, then there will be no $50 charge; however, the customer will NOT be entitled to any refund for any amount for the purchase(s) in question.